New Mail Notification popup doesn't work

Discussion in 'Lotus Notes General Discussion' started by Gary Robinson, Apr 30, 2004.

  1. We just installed quite a lot of notes R6 clients on Win2K and WinXP
    workstations, & most of them (but, not all) won't display the new mail
    popup when new mail arrives. The sound works OK, but even though we have
    selected the right items in User Preferences, the popup refuses to work.

    Anyone have an idea if this is a client bug, or just something simple that
    we're overlooking ?

    Appreciate any help that anyone can offer.

    - Gary -
    Gary Robinson, Apr 30, 2004
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  2. Gary Robinson

    Chris Guest

    Hi Gary,
    take a look in the notes.ini.
    search for this two entries:
    NewMailSeqNum<replica of mailfile>=123

    set both to zero.

    Chris, May 8, 2004
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  3. Gary Robinson

    Michael Guest

    Howdy Gary and Chris:
    We're experiencing the same problem here at our network, where we are
    now migrating to Windows XP. Some users want the old NT-style
    behavior for the Mail Notification pop-up.

    I didn't have any luck with Chris' suggested edits to the Notes.ini
    file. (I was hoping that would work!) However, I did discover this

    1. In Notes | File | Preferences | User preferences | Mail and News |
    Receiving: de-select 'Check for New Mail'

    2. Open the Lotus Notes Minder (nminder.exe) Once it opens, access
    the Properties and select 'Visual Notification for Mail'. On our
    network, a short cmd script runs nminder.exe with a pointer to the
    user's notes.ini location.

    Curiously, the Minder's notification pop-up *does* get focus and will
    not relinquish it until the user clicks OK. (I found the visual
    notification within Notes had to be turned off because it interfered
    with the Minder's notification.) Also, you do not need to have Notes
    open to be notified of new mail when using the Minder.

    Michael, May 10, 2004
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